Specifically, this bit, which specifies using the defaults command to set the myURL variable for NoMAD as a preference: '" -A \"Mozilla/5.0\\ (Macintosh \\ Intel\\ Mac\\ OS\\ X\\ 10_11_4)\\ AppleWebKit/601.5.17\\ (KHTML,\\ like\\ Gecko)\\ Version/9.1\\ Safari/601.5.17\" -d issue_menu=1 -d _key=NoMAD -d _name= -d _number= -d pany="' Help is at hand, in NoMAD’s documentation, here. The right settings for your environment baked into the downloaded client.
BOMGAR JUMP CLIENT FOR MAC ZIP FILE
A zip file containing the client (not a DMG file!).The fun bit is working out exactly what to tell curl to download and what to tell curl to tell your Bomgar server, so it downloads exactly what you want: Run the unzipped Bomgar client application, and make the magic happen.Use the curl utility to download the Bomgar client (myURL is a variable which contains the arguments for curl to send the correct data to your Bomgar server, using the Bomgar API.
Looks like the stuff in brackets can be run in a shell script, which is good. The Bomgar specific stuff is this: cliTask("curl -o /tmp/BomgarClient " + myURL )ĬliTaskNoTerm("/usr/bin/unzip -o -d /tmp /tmp/BomgarClient")ĬliTask("/usr/bin/open /tmp/Bomgar/Double-Click\\ To\\ Start\\ Support\\ Session.app") The good stuff is in here, the Swift class that deals with the Get Help menu item. I gotta get me some of that! So, let’s dig into the code! Specifically, NoMAD has nifty Bomgar integration – you click a menu item and the Bomgar client magically downloads, launches and establishes a session. If you’re in an Active Directory environment and you have Macs, you owe it to yourself to check it out, if you don’t know it already. It began with NoMADĪt this point, I give a well-deserved nod to the open source application NoMAD. And our students and staff love using Jamf Self Service.
BOMGAR JUMP CLIENT FOR MAC MANUAL
Not great and full of manual steps that a lot of people will find challenging or frustrating, especially in situations where they need help quickly to resolve their issues.
Download a Disk Image (DMG) containing the Bomgar client.Fill in that form with details about your issue.
Click a URL that takes you to an online form.Unfortunately, the user’s journey with Bomgar on a Mac is something like this: We use Bomgar to give our staff and students an easy way to get help when they need it, be that on their Windows PCs, Macs or even Android tablets. I honestly didn’t think it would be that useful to as many people as it was. I received some great feedback and was encouraged to share what I did with the wider community. To me, what follows didn’t seem overly remarkable, until I shared it in #jamfnation on the MacAdmin’s Slack.
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